Shauntae Lymas

Military Service:

• Rank: Petty Officer 2nd Class

  Branch/Position: Navy

  Period: May 2004 - January 2013

  Occupation: MC - Navy Mass Communication Specialist - MC

  Security Clearance: Secret Clearance

  Duties Description:
  Mass Communication Specialists are public affairs and visual information experts. They present the U.S. Navy story to audiences in the Navy and to the rest of the world through a variety of media. Mass Communications Specialists write and produce print and broadcast journalism, news, and feature stories for military and civilian newspapers, magazines, television and radio broadcast stations. They record still and video photography of military operations, exercises, and other Navy events.

Work history:

• Job Title: Recovery Specialist

  Company: Credit First National Association

  Period: March 2018 - present

  Role Description:
  • Process and analyze more than 100 daily inbound and outbound calls for new and existing credit card users across 90 credit card brands. 
  • Document customer memorandums with much detail to include their concerns, paments, and internal adjustments. 
  • Successfully calmed down numerous angry customers with empathy, while simultaneously maintaining complainance guidelines. 

Education:

• Central State University

  Bachelor's Degree – Journalism

  Period: August 1999 - June 2003