Philicia McDowell

 Philicia
McDowell 

San
Jacinto, CA 92582 

mcdowellphilicia@yahoo.com 

(510)
692-2739 

  

SUMMARY
OF QUALIFICATIONS 

Ability to perform clerical work and quickly
learn the specific operation of the office; make decisions in standard
procedural matters without immediate supervision or leadership ; prepare and
maintain accurate records and reports; make arithmetic calculations rapidly and
accurately; understand and follow written and oral instructions; establish and
maintain effective working relationships; operate a variety of standard office
equipment scanners, printers, computers, and multiple line telephone. Able to
type 40 WPM Knowledge of employer laws, ordinances, rules, regulations, and
procedures governing the hiring process, basic knowledge of personnel records
and documentation; occupational titles and concepts, job duties performed and
job-related standards for employment. Ability to evaluate education,
experience, and other qualifications and determine their applicability to the
established requirements; read, understand, apply, and explain regulations,
standards, policies and procedures; site coordinator, leadership, communicate
effectively orally and in writing; work effectively with applicants,
co-workers, other agencies, and the community; maintain accurate records;
prepare reports and correspondence; Microsoft suites, recognize problems and
devise effective course of action; collect and evaluate data and summarize
findings; perform basic statistical computations. 

  

  

WORK
EXPERIENCE  

January 2023- Present  

Community Services Assistant  

CAP Riverside/ Housing Homeless Workforce
Solutions 

Provides basic information and educational
materials of departmental and program services; helps community, clients and
the public understand policies and procedures. Tracks and logs appropriate
information (e.g., individuals contacted, services provided, participant
information, verification of eligibility, and resources utilized). Schedules
appointments for services and referred clients and the public to other agencies
when appropriate. Coordinates and provides necessary transportation to clients
and the public; assisted professional staff by making home visits. Conducts
formal and informal meetings to provide information to individuals regarding
problems they experienced; interviews clients and the public to gather basic
information; assists the public in completing necessary forms and paperwork.
Establishes effective lines of communication between the department, community,
clients, and the public; provides feedback, both verbally and in writing, to
appropriate professional staff members regarding responses to program services,
public administration and community
outreach.VITA helping low income and elderly prepare and file their taxes. 

  

  

  

  

  

  

  

July 2022 to September 2022 

Food Service Worker  

Raising Canes 

Hemet, CA  

Serves food in a fast-paced environment,
operates cash register and prepares receipts and accounts for money daily,
operates dishwasher, prepares food, assists on cut line, backup cook during
break times as needed, performs hostess duties including maintaining a neat and
clean lobby for guests upon arrival, answers telephone and assists callers by
providing information, taking phone orders, and routing calls to other stores. 

  

February 2019 to March 2022 

Culinary Specialist 

U.S. Navy  

San Diego, CA 

Prepared menus for meal service and catering
service, operated kitchen and dining facilities on shore and at sea. Provided
meals for fellow Sailors, Commanding Officers, Admirals, senior government
executives and foreign dignitaries. Managed inventories, food orders and
financial records. Oversaw shipboard living quarters and on-base hotel lodging.
Ensured food safety programs and regulations Operate a 16' Straight Truck
safely 

  

September 2018 to January 2019 

Community Support Associate 

Instacart  

San Francisco, CA 

Used a copy machine to make multiple copies of
applications and other documents as needed. Assured customers signed in for
appointments. Assisted the public by referring them to appropriate resources.
Provided standard forms to the public and explained how to complete them.
Maintained records for attendance. Verified accuracy of information entered on
forms. Served as a receptionist by assisting the public with entering documents
and signing in for scheduled appointments. Notified staff of appointment
arrivals and missed appointments. Scanned images and kept records of documents
submitted. Collected mail from the mailbox, outside mail drop box, and employee
drop boxes. Reviewed, sorted and date stamped mail according to the date
received. Delivered mail to the appropriate employee’s mailbox. Corrected
grammar, spelling, and punctuation of requested personal attendance documents;
knowledge of office procedures, including preparing email correspondence using
Outlook to inform Supervisor of attendance and provided Supervisor with weekly
updates of productivity reports. Filed information packets as needed, indexed
confidential documents, and assured documents were correctly filed in the
system using a desktop computer. 

  

  

  

  

  

June 2018 to September 2018 

Part Time Sales Associate 

Janra Enterprises, Suzie’s  

Stockton, CA 

Provided customer service, assisted with
unloading trucks, stocking shelves, preparing deposits for nightly drop at
bank, performed daily merchandise inventory, settled customer disputes,
answered telephone, and assisted callers by providing information regarding
store hours, store policies and available merchandise, took messages, and
routed calls to others. Received monies for merchandise using a computerized
POS, prepared receipts and accounted for money daily. 

  

March 2017 to June 2018 

Event Reservation Specialist 

SkyZone Trampoline Park 

Stockton, CA 

Answered phones, took reservations, operated a
cash register, and completed paperwork. Located and delivered items requested
by customers. Refilled beverage and ice dispenser. Washed glasses and other
equipment. Cleaned rooms, disposed of trash, washed and replaced dirty linens.
Performed light housekeeping, greeted guests with rules and waivers, hosted
parties. Received inbound/ outbound calling emailing and instant messaging.
Performed data entry and provided customer service and conflict resolution. 

  

EDUCATION 

Food Handler Certification 

Riverside County 

  

Construction Tech  

Stockton, CA 

Construction 

6/2017 

  

Media College Preparatory  

Oakland, CA 

High School Diploma  

6/2008