Franklin MacKay
Biography:
Security Clearance: Secret Clearance
Military Experience: 20.5 years
Work Experience: 13.2 years
Military Service:
Rank: Staff Sergeant
Branch/Position: Air Force
Period: April 2013 - July 2023
Occupation: Aircraft Metals Technology Journeyman -
Security Clearance: Secret Clearance
Rank: Staff Sergeant
Branch/Position: Air Force
Period: April 2013 - July 2023
Occupation: 2A751 - Aircraft Metals Technology Journeyman -
Security Clearance: Secret Clearance
Duties Description:Designs, welds, heat treats, fabricates, and machines precision tools, components, and assemblies for aerospace weapon systems and related support equipment (SE).
Work history:
Job Title: Aircraft Metals Technologist - Shop Manager
Company: United States Air Force
Period: April 2013 - July 2023
Trainings, Certifications and Licences:
- Aluminum Welding Certification
- Stainless Steel Welding Certification
- Inconel Welding Certification
- Magnesium Welding Certification
- Mild Steel Welding Certification
- Titanium Welding Certification
- Cobalt Welding Certification
- Supervised and mentored a team of skilled technicians, ensuring adherence to USAF standards and regulations. Planned, organized, and directed daily operations of the Aircraft Metals Technology shop.
- Oversaw fabrication, welding, machining, and heat-treating processes for aircraft components, ensuring compliance with technical orders and engineering specifications. Conducted quality inspections and tests to verify workmanship.
- Managed shop resources, including tools, equipment, and materials. Coordinated with supply personnel for procurement and maintained the shop's budget for efficient resource utilization.
- Implemented and enforced safety protocols and ensured compliance with environmental regulations. Conducted regular safety briefings and training sessions.
- Liaised with maintenance planners, engineers, and other units to coordinate work schedules and priorities. Provided technical advice and solutions for complex metal fabrication and repair problems. Maintained records and reports on shop activities and equipment status.
- Identified and implemented process improvements to enhance shop efficiency. Kept abreast of advancements in metalworking technology and fostered a culture of continuous learning and professional development.
Job Title: Auto Initial Loss Reporting Specialist
Company: Alacrity Solutions - State Farm
Period: September 2021 - December 2022
Trainings, Certifications and Licences:
- Licensed insurance adjuster
- Florida
- Texas
- Delaware
- North Carolina
- Alabama
- Mississippi
- Missouri
- Louisiana
- Indiana
- Michigan
- Montana
- Minnesota
- Oklahoma
- Managed the initial intake and processing of auto insurance claims, ensuring accurate and timely reporting of losses. Verified and documented necessary information from policyholders, witnesses, and other involved parties.
- Provided exceptional customer service by guiding policyholders through the claims process, answering inquiries, and addressing concerns promptly and professionally.
- Entered detailed and accurate information into the claims management system. Maintained organized and comprehensive records for each claim, ensuring all required documentation was complete.
- Collaborated with adjusters, agents, and other stakeholders to facilitate efficient claims processing. Communicated effectively to ensure all parties were informed of claim status and required actions.
- Conducted preliminary assessments of claims to identify potential issues or discrepancies. Ensured adherence to company policies, industry regulations, and best practices throughout the reporting process.
- Identified and resolved issues related to claim intake and documentation. Implemented solutions to streamline the reporting process and improve overall efficiency.
- Assisted in training new team members on initial loss reporting procedures and customer service protocols. Contributed to ongoing process improvement initiatives and shared best practices with colleagues.
Job Title: CAT Claims Adjuster
Company: QA Claims - State Farm
Period: April 2023 - November 2023
Trainings, Certifications and Licences:
- State Farm Auto Certification
- Efficiently managed auto claims remotely during catastrophic events such as hurricanes, floods, and large-scale accidents. Utilized digital tools and technologies to conduct thorough assessments and process claims.
- Performed detailed evaluations of vehicle damage using remote assessment tools and techniques. Calculated repair costs and determined total loss values where applicable.
- Verified the validity of claims through rigorous review of policy details, accident reports, and other relevant documentation. Conducted virtual interviews with policyholders, witnesses, and other parties to gather essential information.
- Provided empathetic and professional assistance to policyholders impacted by catastrophic events. Clearly explained coverage details, the claims process, and settlement options via phone and digital communication platforms.
- Maintained comprehensive and precise records of all claims activities, including photographic evidence, damage assessments, and repair estimates. Ensured documentation adhered to company standards and regulatory requirements.
- Negotiated settlements with policyholders, repair facilities, and third parties to achieve fair and timely resolutions. Ensured settlements complied with company policies and state/federal regulations.
- Followed and enforced standard operating procedures in all claims handling processes. Ensured consistency and compliance with company guidelines and best practices.
- Adhered to all relevant state and federal regulations governing claims handling and insurance practices. Ensured all procedures and documentation met compliance standards.
- Collaborated with other adjusters, claims support staff, and external contractors to streamline remote claim processing. Coordinated effectively with emergency response teams and other agencies during catastrophic events.
- Conducted quality checks to ensure the accuracy and completeness of claims files. Participated in continuous improvement initiatives to enhance the efficiency and effectiveness of remote claims handling.
- Engaged in continuous training and professional development to stay current with industry trends, best practices, and regulatory changes. Applied new knowledge to improve remote claims processing and customer service.
Job Title: CAT Claim Specialist
Company: Alacrity Solutions - State Farm
Period: February 2022 - March 2022
Role Description:- Responded swiftly to catastrophic events impacting vehicles, such as natural disasters and large-scale accidents. Conducted on-site inspections to assess vehicle damage and determine the extent of losses.
- Evaluated damaged vehicles using advanced assessment tools and techniques. Prepared detailed estimates for repair or replacement costs, ensuring accuracy and thoroughness.
- Performed in-depth investigations to verify claim details, including interviewing policyholders, witnesses, and other involved parties. Reviewed relevant documentation such as accident reports and weather data.
- Provided empathetic and professional support to policyholders affected by catastrophic events. Clearly explained the claims process, coverage details, and settlement options to policyholders.
- Compiled comprehensive and accurate reports of findings, including photos and detailed descriptions of vehicle damage. Maintained organized records within the claims management system.
- Negotiated fair settlements with policyholders, repair shops, and third parties. Ensured settlements aligned with policy terms, industry standards, and regulatory guidelines.
- Adhered to all legal and regulatory requirements in claims handling procedures. Conducted quality checks to ensure high standards of accuracy and completeness in claim documentation.
- Coordinated with other adjusters, claims support staff, and external contractors to efficiently manage a high volume of claims. Collaborated with emergency response teams and other agencies during catastrophic events.
- Engaged in ongoing training and development to stay updated on industry best practices and regulatory changes. Contributed to process improvement initiatives to enhance the efficiency and effectiveness of catastrophe auto claims handling.
Job Title: CAT Auto Total Loss Adjuster
Company: Alacrity Solutions - State Farm
Period: March 2022 - May 2022
Role Description:- Evaluated vehicles to establish whether they met criteria for total loss. Used advanced tools and techniques to assess damage severity and estimate actual cash value (ACV).
- Thoroughly investigated claims to verify details, including interviewing policyholders, witnesses, and reviewing police reports and other relevant documentation.
- Prepared detailed reports of findings, including photos, damage assessments, and ACV calculations. Maintained accurate and comprehensive records in the claims management system.
- Negotiated total loss settlements with policyholders, ensuring fair and timely resolutions. Coordinated with financial institutions to manage lienholder interests and payoffs.
- Worked closely with other adjusters, claims support staff, and external vendors to manage high volumes of total loss claims efficiently. Collaborated with emergency response teams and other agencies during catastrophic events.
Job Title: Auto Express Claims Specialist
Company: Alacrity Solutions - State Farm
Period: May 2022 - March 2023
Role Description:- Managed the full lifecycle of express auto claims, ensuring prompt and efficient resolution. Evaluated coverage, liability, and damages to determine appropriate settlements.
- Conducted thorough investigations to assess fault and liability, analyzing police reports, witness statements, and accident details. Applied knowledge of insurance laws and regulations to make informed decisions.
- Delivered exceptional customer service by guiding policyholders through the claims process. Communicated effectively to provide clear explanations of coverage, procedures, and settlement outcomes.
- Evaluated vehicle damage using photos, estimates, and repair shop reports. Worked with adjusters and appraisers to confirm repair costs and ensure accuracy.
- Maintained detailed and accurate records of all claim activities in the claims management system. Prepared comprehensive reports and documentation to support findings and decisions.
- Negotiated settlements with policyholders, repair shops, and third parties to achieve fair and timely resolutions. Balanced customer satisfaction with company interests.
- Ensured all claims were processed in accordance with company policies and industry regulations. Conducted quality checks to maintain high standards of accuracy and completeness.
- Identified and addressed issues or discrepancies in claims. Implemented solutions to expedite the claims process and improve overall efficiency.
Education:
Full Sail University
Bachelor's Degree – Computer Science
Period: March 2024
Code Academy
Other – Front-End Development
Period: February 2024 - present
if you are a job seeker click here