Michael Esquivel

Military Service:

• Rank: Petty Officer 3rd Class

  Branch/Position: Navy

  Period: July 2014 - September 2017

  Occupation: IT - Information System Technician

  Security Clearance: None

  Duties Description:

  Navy Information System Technicians (IT specialists) are Enlisted Sailors who engage in a broad range of responsibilities, including network administration, database management and computer hardware and software implementation. Their responsibilities include: Operating and maintaining Navy global satellite telecommunications systems, Serving as admin on mainframe computers and local and wide area networks, Implementing micro-computer systems throughout the Fleet, Serving as an important part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries and developing unmatched knowledge of the battlespace during wartime

Work history:

• Job Title: IT User Support Tech II

  Company: The County of Riverside Fire Department

  Period: December 2022 - June 2023

  Role Description:

  - Configured and maintained a fleet of dispatching and emergent patient care reporting tablets in order to provide optimal response time to fire and medical incidents.

  - Experienced in cable running and installing network equipment, utilizing various tools to ensure reliable connectivity.

  - Skilled in providing administrative support for warranty claims and returns, license issuance, device documentation, and vendor scheduling. 

• Job Title: Desktop Support Specialist

  Company: AVID Technical Solutions

  Period: July 2023 - August 2022

  Role Description:

  - Proficient in efficiently troubleshooting and resolving issues with non-functional computers, printers, and peripheral devices while prioritizing user convenience.

  - Successfully executed Windows 10 deployment through OXE, conducted software installations, and configured professional computer setups.

  - Performed proper destruction of computer storage devices and provided comprehensive documentation of all destructed materials. 

• Job Title: Desktop Support Lead

  Company: CompuCom

  Period: December 2019 - April 2021

  Role Description:

  - Implemented a comprehensive weekly schedule outlining essential tasks, on0site vendor repairs, and critical deadlines, ensuring efficient workflow management.

  - Performed prompt maintenance on critical manufacturing equipment eliminating disruptions in production.

  - Maintained accurate inventory of computer devices and equipment while providing support to Human Resources with onboarding and off boarding processes of users. 

• Job Title: Desktop Support Technician

  Company: The Judge Group

  Period: September 2019 - December 2019

  Role Description:

  - Maintained a fleet of ‘Workstations on Wheels’ to surpass organizational standards, ensuring optimal emergent patient care.

  - Performed troubleshooting on thermal printers and errant prints through EPIC to conserve HIPPA privacy compliance.

  - Accomplished knowledgeable and extensive break fix procedures on critical image rendering equipment with minimal recess. 

• Job Title: Desktop Support Technician

  Company: Staffing Resource Group

  Period: May 2018 - September 2018

  Role Description:

  - Successfully deployed Cisco VoIP phones with associated desktop application to high priority associates.

  - Practiced proper network troubleshooting through various enclaves with no data breaches or data spillage.

  - Utilized Active Directory, Microsoft System Center Configuration Manager, and Remote Desktop to assist users with device and profile troubleshooting. 

• Job Title: Deployment Technician

  Company: Insight Global

  Period: September 2017 - April 2018

  Role Description:

   - Executed data backups using various methods to include network drives and solid state drives.

  - Deployed the Windows 10 image to a variety of computer models, utilizing PXE and CD ROM boot disks. Ensuring newly deployed images surpassed data encryption standards.

  - Disbursed work fairly amongst team members and provided regular updates to management. 

• Job Title: Information Systems Technician

  Company: U.S. Navy

  Period: July 2014 - September 2017

  Role Description:

  - Performed scheduled data backups on windows servers to maintain data redundancy.

  - Assisted with regular server maintenance, hardware and software upgrades, and fault isolation for legacy messaging systems.

  - Maintained secure message processing, web services, and SQL database. 

Education:

• Don Antonio Lugo High School

  High School – Diploma

  Period: September 2010 - June 2014