Justin Smith

Military Service:

• Rank: Corporal

  Branch/Position: Army

  Period: August 2013 - October 2016

  Occupation: 15R - AH-64 Attack Helicopter Repairer - 15R

  Security Clearance: Secret Clearance

  Duties Description:

  The AH-64A armament/electrical/avionics systems repairer supervises, inspects and performs aviation unit (AVUM), intermediate (AVIM), and depot maintenance on the AH-64A armament/ electrical and avionic systems, to include the electrical, electronic, mechanical and pneudraulics systems associated with AH-64A armament/missile and fire control systems.

Work history:

• Job Title: Technical Support Representative

  Company: Charter Communications

  Period: January 2020 - present

  Role Description:
  customer
  support and product representation for each client   

  Responsible
  for ringing up customers in a timely manner and guaranteeing high
  level of customer service   

   Asks
  questions to determine, verify and solve problems related to
  technical supprt.   

   Participate
  in quality coaching sessions to ensure interactions with customers
  are efficient and effective. 

   Accurately
  document customer account records based on actions taken. 

• Job Title: Security Guard

  Company: Securitas Security Services USA

  Period: March 2009 - August 2013

  Role Description:
  Observed
  and reported activities and incidents at assigned client sites.   

  Used
  CCTV to continuously monitor customer, staff and parking lot areas.
    

  Trained
  new security staff on proper search protocols and company
  regulations.   

  Request
  medical or law enforcement assistance as needed.