Glen Skrivseth

  

Biography:

Security Clearance: Secret Clearance

Military Experience: 18.9 years

Work Experience: 21.5 years

Work Experience:

Minnesota Army National Guard (E7/SFC Signal Corp) veteran, deployed in 04/05. Extensive operations, business development and project management experience. BS, MS, MA education along with Project Management Professional (PMP), Procsi Change Management and Lean 6 Sigma certifications. 

Military Service:

  • Rank: Sergeant First Class

    Branch/Position: Army

    Period: November 1991 - October 2010

    Occupation: Network Switching Systems Operator/Maintainer

    Security Clearance: Secret Clearance

    Duties Description:
    Installs, initializes, operates, and performs unit level and direct support maintenance on electronic switching assemblages, systems, and ancillary communications equipment; uses computers to perform system/network operations; interprets BIT/BITE and error codes to correct system faults; installs, operates, performs strapping, restrapping, PMCS, and unit level maintenance on COMSEC devices; operates and performs preventive maintenance checks and services (PMCS) on assigned vehicles; installs, operates, and performs PMCS on power generators; supervises, and performs as senior team member, in the installation, operation, employment, and direct support systems maintenance of large and small electronic switches and associated equipment.

Work history:

  • Job Title: Customer Success Manager

    Company: Master Technology Group

    Period: October 2020 - July 2023

    Role Description:
    • Developed MTG’s ‘Customer Success Program’ emphasizing data driven, voice of the customer, analytics highlighting operational strengths and opportunities.
    • Established key performance indicators to quantify end-to-end business operations.
    • Created financial reporting to quantify Technician scheduling practices that negatively impacted project margin.

  • Job Title: Project Manager

    Company: Carver County

    Period: September 2018 - March 2020

    Role Description:
    • Led technology-based projects for the Sheriff, Attorney, Administration, Court Services and Employee Relations departments.  
    • Created 'Emergency Operations Center Mobilization Guide' that reduced overall time to mobilize.  
    • Project Lead for the implementation of industry standard methodologies for all IT related projects. 

  • Job Title: Veterans Service Representative

    Company: U.S. Department of Veterans Affairs

    Period: December 2017 - September 2018

    Role Description:
    • Primary contact for veterans, their beneficiaries, and their representatives for pension-based benefit claims.
    • Responsible for communicating the full range of VA benefits and related programs to veterans.

  • Job Title: Director of Operations

    Company: UnitedHealth Care - Moment Health

    Period: August 2015 - December 2017

    Role Description:
    • Developed Excel based program delivery model that significantly improved implementation of over 250 client facing activities. This model improved awareness of key resource utilization enabling a 49% increase in program delivery without increasing resources.  
    • Identified trends in participant engagement restricting successful scaling of the initiative. 
    • Proposed a hybrid service provider platform enabling a modular interface and aggregation point between providers and consumers with an emphasis on capturing continuous, transaction level, customer learnings while increasing speed and flexibility of bringing solutions to consumers.

  • Job Title: Sr. Manager

    Company: Best Buy

    Period: June 2001 - August 2015

    Role Description:
    • Developed comprehensive operational plan supporting a 1000% increase in tablet processing volume.
    • Revised Apple I-Pad processing, increased average sales price from $220 to $265 with improved sales velocity.
    • Successfully deployed national projects that significantly improved communication and measurable implementation results for corporate initiatives targeting Geek Squad Precincts and Autotech bays.
    • Business development and operational responsibility for non-retail Geek Squad service strategic partnerships delivering $30M in incremental service revenue, directed third party vendor strategy and selection process. 
    • Developed external sales channels for residential connectivity solutions targeting new home construction market; increased sales from zero to 1000 new home installations per year.

Education:

  • Saint Mary's University of Minnesota

    Master's Degree – Management

    Period: Invalid date

  • Saint Mary's University of Minnesota

    Master's Degree – Telecommunications

    Period: Invalid date

  • University of Wisconsin Eau Claire

    Bachelor's Degree – Business Administration

    Period: Invalid date

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