Lennel Wilson
Biography:
Military Experience: 2.9 years
Work Experience: 10.9 years
Work Experience:
With my outstanding aptitude for decerning business
needs, I possess the ability to adeptly address client and line management concerns
while effectively resolving billing issues, managing claims, and mitigating
discrepancies on both corporate billing statements and client accounts.
Furthermore, my rich experience in client retention and help desk roles has
equipped me with the necessary skills to flourish in a fast-paced work
environment characterized by competing priorities.
Military Service:
Rank: Seaman
Branch/Position: Navy
Period: September 2001 - August 2004
Occupation: GM - Gunner's Mate - GM
Security Clearance: None
Duties Description:Responsible for the operation and maintenance of guided missile launching systems, gun mounts and other ordnance equipment, as well as small arms and magazines. They work with electrical and electronic circuitry; mechanical, hydraulic and pneumatic systems.
Work history:
Job Title: Customer Service
Company: Hotfoot logistics
Period: January 2021 - present
Role Description:My function is to facilitate customers’ needs through
logistics operations, administrational data entry through CRM systems and
account management.Job Title: Mail Handler
Company: USPS
Period: March 2015 - April 2020
Role Description:Customer service and mail handling, logistics and package
receiving.Job Title: Customer Service and office Admin
Company: Lamb Home Health
Period: March 2009 - January 2015
Role Description:Managed bookkeeping through CRM systems, customer
retention processes increasing value and clients, researched, and resolved
customer issues. Worked closely with operations (owner) to schedule meetings,
edit reports, and arrange meetings with department line managers and
stakeholders.
Education:
Colorado Christian University
Associate's Degree – Human Resource Management
Period: April 2020 - December 2022
Colorado Christian University
Bachelor's Degree – Project Management
Period: April 2020 - present
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