Erik Reinis

Military Service:

• Rank: Seaman

  Branch/Position: Navy

  Period: June 2008 - January 2011

  Occupation: EN - Engineman (Advanced Technical Field) - EN

  Security Clearance: None

  Duties Description:
  Operate, maintain, and repair (organizational and intermediate level) internal-combustion engines, main propulsion machinery, refrigeration, air conditioning, gas turbine engines, and assigned auxiliary equipment. Stand watch on auxiliary boilers.

Work history:

• Job Title: sales Manager

  Company: Ever fence

  Period: April 2021 - present

  Role Description:

  Arrive in a punctual manner to pre-set appointments with potential clients at their home or place of business and provide sales presentations for vinyl, wrought iron, wood and block walls/fencing/patio covers/gazebos. Accurately take measurements for the fabrication team and ensure that the turn around process is smooth for the company and the client.

• Job Title: Cancellation manager

  Company: Titanium LLC

  Period: December 2017 - June 2020

  Role Description:

  Customer Service Floor Manager

  Oversee the internal processes and procedures to ensure quality, regularly analyze data and suggest actions based on that data, investigate customers’ needs and wants and develop a strategy for meeting those needs, maintain positive account relationships with large account holders, Manage Quality Assurance Trainings for team members, Hire, Train, and evaluate customer service team members. Handles cross sales for Department and trains customer service team on upselling techniques. Reports progress of Customer Service Floor to Management Team on a weekly basis.

  Cancellation Manager

  Make 55+ outbound calls per day. Outbound sales to current customers for upgrades and adding warranty, cancellation requests, communicate with clients in collections for payment, calling clients for system maintenance, and who placed a stop payment on their banking. Helped implement and create a Retention Department for Titanium. Handle logistics for installations and system maintenance.

• Job Title: Sales manager

  Company: ADT

  Period: March 2012 - December 2017

  Role Description:

  Assistant Manager

  Assist with office clerical duties; recruit, hire and train new hires upon successful completion of interview process; offer trainings to sales team in order to meet sales objectives; Door-to- Door sales; generate action plans to enhance performance; Manages the business to business sales; ensure sales team is equipped with necessary resources to perform job duties

  Sales Team Lead

  Oversee team of sales representatives ranging from 10-25; Develop possible sales lead list; gives suggestions and support to management; recommends- hiring additional staff and staff performance evaluations; Door-to-Door Sales, Support and motivate representatives to achieve individual and team goals.

  Sales Representative

  Travel to different neighborhoods going from door-to-door with the goal of selling home security systems; show presentation on product features; convince client to purchase goods using persuasive sales techniques; place orders with main office for sold items; manage client contract until turned over to main office; set up installation appointment for client; complete qualification check list for prospective clients; assist with account set-up via conference with main office and client