Daniel Cales
Biography:
Military Experience: 8.1 years
Work Experience: 8.2 years
Work Experience:
Dedicated and accomplished professional with extensive experience in operational management, team leadership, and customer service. Skilled in overseeing daily operations to ensure efficiency and quality, managing staff to foster a positive work environment, and optimizing financial performance. Proven ability to maintain high standards of security and safety while providing exceptional customer service. Excels in managing inventory, controlling costs, and implementing process improvements to enhance productivity and profitability. Adept at documenting and maintaining records to ensure compliance with regulatory requirements. Seeking to leverage background in leadership and quality control in a challenging role.
Military Service:
Rank: Specialist
Branch/Position: Army
Period: November 2011 - November 2019
Occupation: 31B - Military Police - 31B
Duties Description:Performs as a team member in support of battlefield operations, installation law and order operations and security of resources and installations; leads military police teams in support of battlefield operations and leads and supervises small sections in support of security and installation law and order operations; leads military police squads and sections, operates police desks, plans crime prevention measures, operates evidence rooms and prepares operations plans and orders in military police detachments in support of both battlefield and installation law and order operations and security of resources and installations.Training courses:
- National Defense Service Medal
- Army Service Ribbon
- Army Achievement Medal
Work history:
Job Title: Manager
Company: McDonalds
Period: November 2023 - February 2024
Role Description:• Operational Management: Supervise daily operations, including opening and closing procedures, ensuring cleanliness and organization, and maintaining high standards of food quality and customer service.
• Team Leadership: Recruit, train, and manage staff, creating work schedules, and fostering a positive work environment to maximize employee morale, motivation, and productivity.
• Financial Management: Manage cash flow, including counting money and making bank deposits, control inventory levels, and monitor food costs to optimize profitability while adhering to budgetary constraints.
Job Title: Store Security
Company: Meijer
Period: June 2023 - November 2023
Role Description:• Loss Prevention: Monitor surveillance cameras and conduct regular patrols to deter theft and vandalism, ensuring the safety and security of customers, employees, and property.
• Incident Response: Respond promptly to security incidents, including theft, disturbances, and medical emergencies, by following established protocols and collaborating with law enforcement when necessary.
• Customer Assistance: Provide customer service by assisting with directions, locating products, and responding to inquiries, while also enforcing store policies and procedures to maintain a safe and orderly environment.
Job Title: Quality Assurance Technician
Company: Boar's Head
Period: December 2017 - March 2023
Role Description:· Product Quality Control: Conduct inspections and tests on products to ensure they meet quality standards, including visual inspections, measurements, and sensory evaluations.
· Documentation and Recordkeeping: Maintain accurate records of quality tests and inspections, including batch records, test results, and corrective actions taken, to ensure compliance with regulatory requirements.
· Process Improvement: Identify and recommend improvements to manufacturing processes and procedures to enhance product quality, efficiency, and consistency.
Job Title: Manager
Company: McDonalds
Period: October 2015 - September 2016
Role Description:• Customer Service Management: Ensure excellent customer service by addressing customer complaints, resolving issues, and maintaining a welcoming and clean restaurant environment.
• Inventory Management: Monitor and manage inventory levels, place orders for supplies, and ensure proper storage and rotation of food products to minimize waste and maintain freshness.
• Training and Development: Train new employees on company policies, procedures, and job responsibilities, and provide ongoing coaching and development opportunities to enhance team performance.
Job Title: Security
Company: Boar's Head
Period: December 2016 - December 2017
Role Description:• Premises Security: Monitor and patrol the premises to prevent unauthorized access, theft, vandalism, and other security threats, ensuring the safety of employees, visitors, and assets.
• Surveillance: Operate and monitor surveillance cameras and alarm systems, promptly responding to any suspicious activity or security breaches.
• Access Control: Control access to the facility by verifying credentials, conducting bag checks, and enforcing security policies and procedures to maintain a secure environment.
Education:
Eastland Career Center
Other – Criminal Justice
Period: August 2011 - May 2013
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