Frank Williams

Military Service:

• Rank: Senior Airman

  Branch/Position: Air Force

  Period: September 2015 - September 2022

  Occupation: RF Transmission Systems Journeyman

  Security Clearance: Secret Clearance

  Duties Description:

  Head Electrical Safety trainer for Eielson Air Force Base Radio Transmission Shop. Performs/Supervises wireless radio and satellite systems and equipment maintenance activities. Built restored and maintained cable systems and conduits. Establishes requirements for maintenance equipment, support equipment, tools, and spare parts. Interprets inspection finding and determines adequacy of corrective action. Develops and enforces safety standards for ground Radio Frequency system maintenance activities. Performed coaxial, fiber, lines and hybrid cable installations and lead work on top of tower. Managed maintenance and repairs for assigned towers. Used hand and power tools to perform maintenance and troubleshooting duties. Checked equipment with reported issues to determine safety, evaluate performance and identify root causes of problems. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Plans, organizes, and directs legal services personnel in the areas of administrative law, military justice (courts and administrative punishments), operational law, claims and office management. Establishes standards and evaluates completed actions to determine accuracy, content, and compliance with governing directives and statutes. Conducted hearings to make decisions on claims and cases. Compiles inputs, updates, retrieves, and interprets statistical data; prepares and presents statistical reports on legal activities in various forums. Conducts legal research by reviewing and analyzing available precedents and makes final legal recommendations for the Staff Judge Advocate (SJA) or other Senior Attorneys. Customer service and customer support for legal services and appointment scheduling. Managed front desk for client support. Advised clients regarding legal matters, business transactions and claim liability. Interviewed clients and witnesses to acquire additional insight into case details. Conducted in-depth research in order to write effective proposals, agreements and contracts. 

Work history:

• Job Title: Radio Frequency Transmissions Systems Technician

  Company: United States Air Force

  Period: November 2015 - June 2019

  Role Description:

  Head Electrical Safety trainer for Eielson Air Force Base Radio Transmission Shop. Performs/Supervises wireless radio and satellite systems and equipment maintenance activities. Built restored and maintained cable systems and conduits. Establishes requirements for maintenance equipment, support equipment, tools, and spare parts. Interprets inspection finding and determines adequacy of corrective action. Develops and enforces safety standards for ground Radio Frequency system maintenance activities. Performed coaxial, fiber, lines and hybrid cable installations and lead work on top of tower. Managed maintenance and repairs for assigned towers. Used hand and power tools to perform maintenance and troubleshooting duties. Checked equipment with reported issues to determine safety, evaluate performance and identify root causes of problems. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. 

• Job Title: Judge Advocate Generals Corps

  Company: United States Air Force

  Period: June 2019 - September 2022

  Trainings, Certifications and Licences:

  • Humanitarian Service Medal
  Role Description:

  Plans, organizes, and directs legal services personnel in the areas of administrative law, military justice (courts and administrative punishments), operational law, claims and office management. Establishes standards and evaluates completed actions to determine accuracy, content, and compliance with governing directives and statutes. Conducted hearings to make decisions on claims and cases. Compiles inputs, updates, retrieves, and interprets statistical data; prepares and presents statistical reports on legal activities in various forums. Conducts legal research by reviewing and analyzing available precedents and makes final legal recommendations for the Staff Judge Advocate (SJA) or other Senior Attorneys. Customer service and customer support for legal services and appointment scheduling. Managed front desk for client support. Advised clients regarding legal matters, business transactions and claim liability. Interviewed clients and witnesses to acquire additional insight into case details. Conducted in-depth research in order to write effective proposals, agreements and contracts.  

• Job Title: Customer Care Representative

  Company: T-Mobile

  Period: May 2023 - September 2023

  Role Description:

  Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues. Set up and activated customer accounts. Asked probing questions to determine service needs and accurately input information into electronic systems. Educated customers on special pricing opportunities and company offerings.

• Job Title: Power Systems Operator

  Company: Duck River Electric Membership Coop

  Period: September 2022 - February 2023

  Role Description:

  Operated and maintained data processing and peripheral equipment and called in outside technical support for specialized service. Stayed up to date on key platforms and hardware configurations, as well as diverse processing and monitoring tools. Troubleshot daily IT desktop client issues, supporting multiple departments and various offices. Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources. Monitored systems for intrusions or denial of service attacks, reporting security breaches to appropriate personnel. Managed user profiles, security access and shared file structures. Provided technical and operational support for entire organization. Maintained high-level communication with direct supervisors to support rapid issue resolution. Used work management, outage management and SCADA control systems on daily basis. Kept operations in compliance with NERC standards and established safety protocols. Displayed strong telephone etiquette, effectively handling difficult calls. Approached customers and engaged in conversation through use of effective interpersonal and people skills. Assisted with customer requests and answered questions to improve satisfaction. Maintained normal power grid operations to serve customer needs with reliable power. Monitored and recorded
  switchboard and control board readings to properly operate electrical and steam distribution equipment. Coordinated work with engineers, technicians and power linemen to manage system restorations. Documented, processed and dispatched customer outages. 

Education:

• Southeast Lineman Training Center

  Other – Linework

  Period: May 2024 - August 2024