Alexandria Fortuna

  

Biography:

Military Experience: 5.2 years

Work Experience: 7.0 years

Work Experience:

I am a proud veteran of the United States Air Force who recently graduated from San Francisco State University with a Bachelor of Business Administration in Management. As exciting as it was to graduate as a first-generation student in my family and set a pathway for my children, I have developed a deeper passion for commercial real estate over the past year.

As a self-driven and motivated graduate, I have a wealth of experience in conducting research and writing reports, presenting projects, and business proposals to meet team demands. It requires extensive time management and collaboration efforts to meet complex assignments and tight deadlines.

With over 12 years of experience in strategic planning and operational efficiency, including a strong background in military security and financial services, I am eager to contribute to the community and its mission to foster economic growth and opportunity. My experience with Wells Fargo and the United States Military has equipped me with a unique perspective on cultivating relationships and driving initiatives that support community and economic development.

I am confident in my passion for client relationships and my desire to make a difference in a community through construction and development. Programs like CREATE and Presidio Bay Ventures Scholars have empowered me to advocate for women of color in this industry and make a significant impact. Although it has been challenging to get noticed by companies, I am determined to influence and encourage underrepresented individuals to pursue careers in commercial real estate and drive positive change.

Military Service:

  • Rank: Senior Airman

    Branch/Position: Air Force

    Period: May 2019 - August 2024

    Occupation: Security Forces

    Security Clearance: None

    Duties Description:

    Leads, manages, and directs security force (SF) activities. Included are installation, weapon system, and resource security; antiterrorism; law enforcement and investigations; military working dog functions; air base defense; armament and equipment; training pass and registration; information, personnel, industrial security; and combat arms. SF duties may require use of deadly force. 

    • Managed, precisely audited and streamlined 301 members' confidential records, ensuring data integrity and privacy.
    • Spearheaded fundraising initiatives as Treasurer for Defenders Association, driving morale-boosting events.
    • Maintained 100% accountability through meticulous auditing of accountability programs.
    • Enhanced security protocols for a $1.25B asset, ensuring zero breaches.
    • De-escalated irate individuals & tense situations to maintain peace, set order, and create solution for safety of others.
    • Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership.
    • Trained new hires & transitioning team members each quarter for job certification maintaining 100% qualification.
    • Created training materials for 100% passing rate on job certified individuals.
    • Acted as a liaison for cross-functional departments during team trainings, calibration sessions, and leadership meetings.

    Training courses:

    • Air & Space Achievement Medal
    • Resilience Training Assistants (RTA) Certified
    • Defenders Association -Treasurer

Work history:

  • Job Title: Relationship Banker

    Company: Wells Fargo

    Period: July 2023 - September 2023

    Trainings, Certifications and Licences:

    • CA Life Insurance
    Role Description:

    · Possessed in-depth knowledge of Securities Industry Essentials.

    · Applied analytical skills in financial market trends.

    · Promoted innovative solutions for customer needs.

    · Achieved licensing in CA Life Insurance, boosting client trust and service capability.

    · Empowered clients by matching them with ideal financial solutions and partners. 

    · Collaborated closely with internal teams, including sales support, product management, and data analytics, for strategic decision-making and client presentations.

    · Stayed informed about industry trends, competitive landscape, and emerging technologies in the banking industry, providing insights and recommendations to clients to help them stay ahead of the curve.

  • Job Title: Personal Banker/ Teller

    Company: Wells Fargo

    Period: July 2015 - April 2019

    Trainings, Certifications and Licences:

    • Bank Training Certificate
    Role Description:

    · Cultivated enduring client relationships, promoting bank products and services.

    · Efficiently resolved operational issues, ensuring seamless branch functioning.

    · Contributed to achieving branch objectives, reflecting bank's success.

    · Managed customer interactions, ensuring detailed provision of banking products and services.

    · Supported branch operations by resolving customer issues promptly and effectively. 

    · Developed and executed strategic plans to meet revenue targets, expand market share, and increase customer satisfaction.

    · Identified opportunities for upselling and cross-selling Wells Fargo's products and services, such as Wells Fargo Personal/ Business Checking and Saving Accounts, Safe Deposit Box, CD’s, Direct Deposit, Online Banking, Bill Pay, Wire Transfers, Wells Fargo Credit Cards, and Wells Fargo loans, based on data-driven analysis and client-specific needs.

    · Managed a high volume of incoming calls and branch traffic while maintaining quality and efficiency standards, meeting or exceeding performance metrics for service levels and customer satisfaction.

    · Leveraged empathy, active listening, and problem-solving skills to understand clients' needs, anticipate concerns, and provide personalized solutions to enhance their experience.

  • Job Title: Product Specialist & Cashier

    Company: Living Spaces Furniture

    Period: August 2012 - August 2015

    Role Description:

    · Exhibited product knowledge as a specialist, enhancing customer buying experience.

    · Efficiently handled cashier responsibilities, ensuring smooth transaction process.

    · Proactively solved customer queries, enhancing overall satisfaction.

    · Fostered a positive shopping environment, leading to high customer satisfaction scores consistently achieving a 9.5+ rating. Achieved an average of 98% CSAT (customer satisfaction) goal each quarter for the department and maintained a 95% customer satisfaction survey rating. 

    · Consistently received positive feedback from customers and co-workers for exceptional service delivery, professionalism, and dedication to resolving their concerns effectively.

    · Implemented strategies that responded to dynamic retail trends, boosting client engagement, and generating over $650,000 annual revenue as non-commission sales associate. 

    · Demonstrated deep knowledge of Living Spaces products, services, and policies to effectively answer questions, provide guidance, and troubleshoot problems for clients.

    · Participated in ongoing training and development programs to stay updated on product enhancements, procedural changes, and industry regulations, continuously improving knowledge and skills to better serve clients.

    · Leveraged customer feedback to inform strategic decisions, leading to a 15% increase in customer retention.

    · Provide customer retention incentives to clients in the form of promotional discount codes.

Education:

  • San Francisco State University

    Bachelor's Degree – Business Administration and Management

    Period: August 2022 - May 2024

  • Community College of Air Force

    Associate's Degree – Criminal Justice

    Period: May 2019 - May 2024

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