James Kelly

Military Service:

• Rank: Sergeant

  Branch/Position: Army

  Period: November 2001 - August 2006

  Occupation: 31B - Military Police - 31B

  Security Clearance: Secret Clearance

  Duties Description:
  Performs as a team member in support of battlefield operations, installation law and order operations and security of resources and installations; leads military police teams in support of battlefield operations and leads and supervises small sections in support of security and installation law and order operations; leads military police squads and sections, operates police desks, plans crime prevention measures, operates evidence rooms and prepares operations plans and orders in military police detachments in support of both battlefield and installation law and order operations and security of resources and installations.

  Training courses:

  • 2005 NCO of the Year, Fort Stewart, GA

Work history:

• Job Title: Bus Driver

  Company: Walt Disney World

  Period: July 2018 - present

  Trainings, Certifications and Licences:

  • CDL class A
  • Passenger endorsement
  Role Description:

  Operate a bus to safely transport guests from theme parks to resorts.

  Perform pre trip and post trip inspections.

  Use a radio to communicate with dispatch

  Make announcements to guests utilizing the public address system.

  Provide excellent customer service and answer questions from the guests.

  Load and unload guests with mobility limitations and guests traveling in a wheelchair and properly secure the wheelchair inside the bus.

• Job Title: Client Service Manager

  Company: Mears Transportation

  Period: March 2014 - June 2018

  Role Description:

  I started with Mears as a motor coach operator before being promoted to a management position. I was responsible for the daily safe operations of between 200 and 500 charter busses and between 10,000 and 25,000 passengers. I acted as a managing liaison between our company, including outside contracted companies, and Walt Disney World to ensure our drivers were providing exceptional guest service. I responded to service interruptions and answered guest inquiries, comments and complaints in a professional and courteous manner.

Education:

• New Smyrna Beach High School

  High School

  Period: August 1997 - May 2001