Damien Pizana

Military Service:

• Rank: Specialist

  Branch/Position: Army

  Period: July 2010 - May 2013

  Occupation: Infantryman - 11B

  Security Clearance: None

  Duties Description:
  The infantryman supervises, leads, or serves as a member of an infantry activity that employs individual small arms weapons or heavy anti-armor crew served weapons, either vehicle or dismounted in support of offensive and defensive combat operations.

Work history:

• Job Title: Patient Information Services

  Company: Hines VA

  Period: July 2024 - present

  Role Description:

   Operates the Welcome Desk at various locations throughout the facility, welcoming patients and visitors with the highest quality customer service.

  Keeps family members informed of the patient's location, the patient process and waiting times.

  Recognizes and exercises patience when providing information to elderly patients, patients with disabilities, and individuals that may need further assistance.

   Provides referral services to appropriate clinics, transportation and burial service arrangements, or other services available in the community for PIMC patients.

   Develops and maintains a reliable working relationship/liaison with community resources to be responsive to patient and community needs.

Education:

• Morton College

  Associate's Degree – Science

  Period: August 2013 - June 2016