Troy Podratz

Military Service:

• Rank: Lance Corporal

  Branch/Position: Marine Corps

  Period: July 2015 - July 2016

  Occupation: 0311 - Rifleman

  Duties Description:

  The riflemen are the foundation of the Marine infantry organization, and as such are the nucleus of the fire team in the rifle squad, the scout team in the LAR squad, scout snipers in the infantry battalion, and reconnaissance or assault team in the reconnaissance units. Noncommissioned officers are assigned as fire team leaders, scout team leaders, rifle squad leaders, or rifle platoon guides.

Work history:

• Job Title: Parts & Service Director

  Period: May 2024 - present

  Role Description:

  Responsible for the overall daily business operations of both the Parts and Service Departments at one of the largest Harley-Davidson dealerships in Central North Carolina by sales volume. Directly engaged with clients, vendors, and activities internal to H-D to satisfy client buying and service objectives while driving parts and labor revenue for the dealership. Expanded Double Eagle H-D’s performance and racing program and drove revenue growth through partnerships with vendors, independent performance companies, and racing venues. Fostered a culture of continuous process improvement to streamline operations, maximize efficiency, and drive parts and service sales.
   

• Job Title: Service Manager

  Company: Fort Thunder Harley-Davidson

  Period: January 2021 - December 2023

  Role Description:

  Oversaw the daily business operations for the service department of a high-volume Harley-Davidson dealership. Conducted daily engagement with new and returning clients to ensure satisfactory completion of service requests while adhering to H-D and NHTSA safety specifications and driving revenue. Continuously focused on process improvement and positive change in dealership culture which resulted in two prestigious awards.
   

• Job Title: Parts Manager

  Company: Glacier Harley-Davidson

  Period: April 2018 - December 2020

  Role Description:

  In a fixed operations role, oversaw all sales activities at a small H-D dealership in Kalispell, MT. Oversaw the daily sales operations for five departments within the dealership. Single-handedly drove record numbers in every assigned department through iterative process improvement and continual cultivation of client relationships.
   

• Job Title: Sales/ Military Liaison

  Company: Biggs Harley-Davidson

  Period: October 2016 - February 2021

  Role Description:

  Functioned as the Military Sales Liaison at the premier North County San Diego Harley-Davidson dealership servicing both Marine Corps Base Camp Pendleton and Marine Corps Air Station Miramar, as well as the greater north San Diego area. Responsible for motorcycle sales to primarily active duty military clients, both in-store and as part of H-D’s overseas sales program.
   

• Job Title: 0311- Designated Rifleman

  Company: USMC

  Period: July 2015 - July 2016

  Role Description:

  Member of a Marine Corps Infantry Rifle Team.

  Lance Corporal (E-3) 

• Job Title: Shop Foreman

  Company: SC Coatings Corporation

  Period: January 2012 - June 2015

  Role Description:

  Supervised the daily shop operations and job preparation for a large Southern California paint contractor servicing Department of Defense military construction (MILCON) and commercial construction projects. Ensured proper equipment and materials procurement and maintenance, and fully enabled painting teams to complete painting projects in a timely manner through astute application of records management procedures, knowledge of purchase orders processing, and compliance with safety regulations.