Zachary Turner

Military Service:

• Rank: Corporal

  Branch/Position: Marine Corps

  Period: February 1994 - March 1998

  Occupation: Light Armored Vehicle (LAV) Repairer/Technician

  Duties Description:

  Assistant Maintenance Chief, 2nd Light Armored Reconnaissance Battalion, Alfa Company United States Marine Corps

  - Led maintenance operations for a fleet of Light Armored Reconnaissance (LAR) vehicles, ensuring mission-ready availability and compliance with USMC standards.

  - Supervised and mentored maintenance personnel; assigned work, set priorities, and enforced safety, quality, and technical standards.

  - Directed scheduled and unscheduled maintenance, troubleshooting diesel engines, powertrain/transmission, electrical, and hydraulic systems.

  - Implemented and monitored preventive maintenance programs and conducted technical inspections and quality assurance checks.

  - Coordinated with operations, logistics, and supply to manage parts, control tools and equipment, and minimize vehicle downtime.

  - Maintained accurate maintenance records, status reports, and documentation in accordance with technical manuals and policy.

  - Supported field exercises and deployments, executing repairs and recovery operations in austere, time-sensitive environments.

• Rank: Sergeant

  Branch/Position: Marine Corps

  Period: February 1994 - February 1998

  Occupation: 2147 - Light Armored Vehicle (LAV) Repairer/Technician

  Duties Description:
  The LAV repairer/technician, under supervision, performs basic automotive duties and tasks incident to inspection, maintenance, and repair of the LAV family of vehicles; The LAV repairer/technician also completes basic shop administrative forms and records utilizing technical manuals; At the grades of sergeant and above, the LAV systems technician trains, supervises, and performs various duties and tasks incident to the inspection, maintenance, and repair of automotive and turret systems of the LAV family of vehicles; The LAV systems technician also prepares, maintains and supervises shop maintenance and management programs, and coordinates maintenance and recovery operations according to grade.

Work history:

• Job Title: Territory Manager

  Company: Greatwest FAD

  Period: January 2022 - September 2025

  Role Description:

  Job Duties for a Territory Manager – Ford Accessories Distributor

  - Own sales performance for an assigned geographic territory of Ford and Lincoln dealerships; meet or exceed revenue, growth, and penetration targets for accessories.

  - Build strong relationships with dealer principals, general managers, sales managers, parts and service leadership, and accessory specialists to promote the Ford Accessories program.

  - Conduct regular in-dealership visits using a defined call cycle; create account plans with goals, actions, and timelines for each store.

  - Train dealership personnel (sales, F&I, parts, service, BDC) on accessory product knowledge, selling processes at point of sale, financing options, and best practices to increase per-vehicle accessory sales.

  - Implement showroom and service-lane merchandising: set up displays, POS materials, mounted samples, demo vehicles, and digital tools that support accessory presentation.

  - Launch and manage promotions, spiffs, and seasonal campaigns; coordinate co-op/MDF usage and ensure compliance with Ford brand guidelines.

  - Support dealers with quoting, proposals, and pricing; assist with complex builds and vehicle personalization packages.

  - Coordinate installation logistics with dealership service departments and approved installers; monitor quality and cycle times to deliver on-time, right-first-time installs.

  - Partner with the distributor’s purchasing and warehouse teams to align dealer stocking plans, forecast demand, and manage special orders and backorders.

  - Resolve operational issues quickly, including warranty/returns, product quality concerns, shipping discrepancies, and invoicing questions.

  - Drive adoption of Ford and distributor digital tools (catalogs, configurators, e-commerce portals) to streamline ordering and the sales process.

  - Analyze sales data and KPIs (e.g., accessory dollars per vehicle retailed, capture rate by model, category mix); present insights and action plans to dealers and internal leadership.

  - Maintain accurate CRM records: visit notes, opportunities, training completed, merchandising status, quotes, pipeline, and next steps.

  - Prepare weekly/monthly territory reports and forecasts; communicate competitive trends, product feedback, and market opportunities.

  - Support new model launches and regional events (ride-and-drives, auto shows, dealer meetings, customer clinics) to showcase accessories.

  - Prospect and onboard new participating stores within the territory; re-engage low-performing accounts with tailored recovery plans.

  - Ensure adherence to Ford program standards, brand compliance, and any MAP or pricing policies relevant to accessories.

  - Collaborate cross-functionally with marketing, product management, finance/AR, and customer service to improve dealer experience and results.

  - Manage a travel schedule with frequent on-site dealership time; safeguard demo/product assets and company vehicle; follow all safety policies.

• Job Title: Sales Manager

  Company: Groove Ford

  Period: September 2016 - January 2022

  Role Description:

  Job Duties and Responsibilities – New Car Sales Manager (AutoNation Ford)

  - Lead the new-vehicle sales operation to achieve volume, gross, and CSI targets while delivering a transparent, customer-first experience.

  - Recruit, onboard, coach, and develop sales consultants and product specialists; conduct daily huddles, one-on-ones, and ongoing training on process, product knowledge, and digital tools.

  - Set daily/weekly/monthly sales plans and forecasts; track KPIs (appointments set/shown, close rates, PVR, front-end gross, F&I penetration, days’ supply, aging) and drive corrective actions.

  - Desk deals: structure competitive, compliant purchase and lease offers; guide trade valuations with market data; balance volume, gross, and customer satisfaction.

  - Coordinate seamless handoffs to Finance and Insurance; support menu presentation and lender approvals while maintaining full disclosure and compliance.

  - Manage lead flow and showroom traffic: enforce CRM usage and response-time standards; oversee internet, phone, and digital-retail leads; optimize appointment setting and follow-up.

  - Oversee new-vehicle inventory strategy with the General Manager and inventory team: mix, turns, aging reduction, dealer trades/locates, and allocation planning.

  - Implement pricing and incentive strategies aligned with market conditions and OEM programs; ensure accurate presentation of rebates, conditional offers, and payments.

  - Maintain lot presentation and merchandising: vehicle display, test-drive readiness, window labels/Monroney compliance, price postings, and digital listings.

  - Ensure a best-in-class delivery process: accurate paperwork, thorough vehicle orientation, accessory presentation, and timely resolution of “We Owe” items.

  - Handle customer escalations and recovery; monitor surveys and reviews; execute action plans to improve Ford and dealership CSI/NPS.

  - Partner with Service, Parts, and Accessories to coordinate PDIs, detail, accessory installs, and to drive retention (service walk, first-visit scheduling).

  - Collaborate with marketing on campaigns, events, and digital content; ensure advertising and payments shown online match in-store offers and legal requirements.

  - Uphold legal and brand compliance: Truth in Lending/Leasing, privacy and data security, Red Flags/OFAC, recordkeeping, adverse action, fair credit practices, and truthful advertising.

  - Safeguard test drives and lot operations: verify licenses/insurance as required, manage keys and fuel, and promote a safe workplace.

  - Manage schedules, payroll inputs, spiffs, and compensation plans; recognize top performance and address underperformance with coaching or corrective action.

  - Prepare daily DOCs and weekly/monthly performance reports; present results and action plans to dealership leadership.

  - Support new model launches, OEM training, and product updates; ensure team readiness on EVs, technology features, and competitive positioning.

  - Build community and B2B relationships; support local events, fleet opportunities, and owner loyalty initiatives.

  - Continuously improve processes by leveraging customer feedback, market insights, and AutoNation standards and tools.

• Job Title: Fleet maintenance supervisor

  Company: Quality transport

  Period: July 2010 - September 2012

  Role Description:

  Job Title: Fleet Maintenance Supervisor

  Company: Quality Transportation 

  Fleet Size: 80 trucks and 125 trailers

  Reports to: Maintenance Manager/Director of Operations

  Location: Waskom, TX; with periodic travel to vendors and breakdown locations

  Job Description

  The Fleet Maintenance Supervisor leads day-to-day shop operations to ensure the company’s 80 trucks and 125 trailers are safe, compliant, and available for dispatch. This role plans and executes preventive maintenance, manages technicians and vendors, responds to road breakdowns, controls parts and repair costs, and maintains DOT/FMCSA-compliant records. The supervisor partners closely with Operations/Dispatch to minimize downtime, improve cost per mile, and maintain high CSA scores.

  Key Responsibilities

  - Shop leadership and staffing

    - Supervise, schedule, and develop a team of technicians/porters; conduct toolbox talks, safety briefings, and ongoing skills training.

    - Assign work, set priorities, and enforce standard repair times, quality standards, and documentation.

    - Support hiring, onboarding, performance feedback, and corrective action when needed.

  - Preventive and corrective maintenance

    - Build and maintain a PM calendar to achieve high on-time PM compliance for tractors and trailers.

    - Oversee diagnostics and repairs of engines, drivetrains, brakes, steering/suspension, electrical, HVAC, and aftertreatment (DPF/SCR/DEF).

    - Ensure thorough trailer maintenance (brakes, ABS, lights, wiring, doors/floors, suspension, landing gear).

    - Perform quality-control checks and road tests; reduce comebacks.

  - Compliance and documentation

    - Ensure full compliance with FMCSA/DOT regulations (49 CFR 396): annual inspections, brake inspections, DVIR review/repairs/closeout, and record retention.

    - Maintain complete, accurate asset files and work orders in the CMMS (e.g., TMT, Fleetio, RTA, Samsara Maintenance); track mileage/hours, PM schedules, and service history.

    - Prepare for and support DOT, insurance, customer, and OEM audits.

  - Road breakdowns and uptime

    - Triage roadside events; dispatch mobile vendors/tow, authorize repairs, and coordinate load/driver support.

    - Monitor telematics alerts/fault codes and act proactively to prevent failures.

    - Communicate ETAs and equipment status to Dispatch; target high fleet availability and low out-of-service rates.

  - Parts, tires, and vendor management

    - Manage parts room, min/max levels, sourcing, and core returns; reconcile invoices and control outside spend.

    - Negotiate pricing and service levels with dealers, mobile providers, body shops, tire vendors, and tow companies.

    - Run a tire program: specs, inspections, rotations/retorques, pressure management, repair/retread decisions, and scrap tire analysis.

  - Budgeting and KPI reporting

    - Track and report maintenance KPIs: cost per mile, PM on-time %, breakdowns per 10k miles, comebacks, tire CPM, warranty recovery, and fleet availability.

    - Forecast and manage maintenance budget; recommend repair-vs-replace decisions and lifecycle planning.

  - Safety and environmental stewardship

    - Enforce OSHA safety practices, lockout/tagout, PPE use, and safe test-drive procedures.

    - Maintain shop equipment and certifications (lifts, jacks, torque tools, compressors, A/C machines); schedule calibrations and inspections.

    - Manage environmental compliance: used oil/filters, batteries, tires, coolant, parts washers, and spill response.

  - Warranty, recalls, and OEM programs

    - File warranty claims and track recoveries; coordinate recall remedies and campaign completions with OEM/dealers.

  - Coordination and communication

    - Align maintenance windows with Dispatch to meet load schedules; plan seasonal readiness (cooling, heating, batteries, DEF).

    - Provide daily equipment status, weekly spend/KPI updates, and monthly maintenance reviews to leadership.

    - Participate in a 24/7 on-call rotation for critical incidents.

  Success in this role is measured by safety and compliance, equipment availability, on-time PM completion, reduced road failures, cost control, and positive internal customer (driver/operations) feedback.

• Job Title: Owner/CEO

  Company: JDOG carpet, cleaning and floor care

  Period: February 2021 - November 2023

  Role Description:

  Job Title: Owner and CEO – Carpet Cleaning Franchise

  Team: 2 vans, 4 field employees

  Location:denver Metro

  Reports to: Franchisee/Owner (self); collaborates with franchisor support team

  Job Description

  The Owner and CEO leads all aspects of a carpet cleaning franchise’s operations and growth. This role is accountable for the full P&L, brand compliance, customer experience, and day-to-day performance of a two-van, four-employee team providing residential and light commercial carpet, upholstery, tile/grout, and specialty cleaning services. The Owner sets strategy, drives sales and marketing, manages people and fleet, ensures safety and quality, and steps in operationally when needed to meet demand.

  Key Responsibilities

  Leadership and Strategy

  - Define annual business plan, revenue targets, pricing strategy, and service mix; monitor KPIs and adjust tactics.

  - Maintain compliance with franchise standards, marketing fund rules, branding, and required reporting/training.

  - Build local market presence and partnerships; evaluate expansion opportunities (additional vans, territories, services).

  Operations and Service Delivery

  - Own daily scheduling/dispatch for two vans; optimize routes, crew assignments, and job durations.

  - Oversee execution of services per SOPs and IICRC best practices; conduct quality checks and site audits.

  - Manage chemicals, consumables, and inventory; set min/max levels and reorder cycles.

  - Create and maintain SOPs, checklists, and safety workflows; run daily huddles and post-job debriefs.

  - Provide hands-on coverage for estimates or jobs during peaks, large projects, or staff shortages.

  - Coordinate after-hours/emergency calls when offered (e.g., water extraction).

  Sales and Marketing

  - Generate demand via local SEO, Google LSA/Ads, reviews/reputation management, social media, email, and direct mail.

  - Build referral networks with realtors, property managers, flooring retailers, restoration firms, and multi-family accounts.

  - Respond to leads quickly, conduct in-home/commercial estimates, and present options/upsells (protectants, pet treatments, upholstery, tile/grout).

  - Track lead sources, conversion rates, average ticket, and repeat/recurring business; refine campaigns based on ROI.

  Customer Experience and Quality

  - Set service standards and satisfaction guarantees; ensure professional communication, on-time arrivals, and careful jobsite protection.

  - Handle escalations, property damage claims, and make-goods; request and respond to reviews and surveys.

  - Implement follow-up cadence for maintenance plans and reminders to increase repeat business.

  People and Culture

  - Recruit, screen (background/MVR), hire, and onboard technicians; build a reliable, customer-focused team.

  - Train on technical skills, customer service, upselling, and safety; certify as required by the franchisor/IICRC.

  - Set schedules, approve time, manage performance and coaching, and administer incentives/spiffs.

  - Ensure compliance with employment laws, payroll accuracy, and a positive, safe work environment.

  Finance and Administration

  - Own the P&L: budgeting, pricing/margins, cash flow, AR/AP, invoicing, and collections.

  - Process payroll, taxes, franchise royalties, fees, and insurance renewals; maintain licenses and permits.

  - Negotiate vendor terms and equipment/chemical pricing; evaluate lease vs. purchase decisions.

  - Maintain accurate records in accounting and CRM systems; produce monthly performance reports.

  Fleet, Equipment, and Safety

  - Maintain two vans, truckmount/portable units, wands, hoses, and tools; schedule PM and repairs.

  - Enforce driver policies (MVR reviews, safe driving), vehicle inspections, and fuel/expense controls.

  - Manage SDS documentation, PPE, chemical storage/labeling, ventilation/CO safety for truckmounts, and compliant wastewater disposal.

  - Conduct incident investigations and safety training; manage workers’ comp and liability claims.

  Technology and Data

  - Implement and optimize CRM/booking, field service apps, GPS/telematics, phones, and payment systems.

  - Build dashboards for utilization, revenue per van/day, average ticket, on-time rate, and customer satisfaction.

  Key Success Metrics

  - Revenue growth and profitability (gross margin, net operating profit)

  - Average ticket, close rate, and repeat customer percentage

  - Van utilization and on-time schedule adherence

  - Customer satisfaction/NPS and online review ratings

  - Safety record, claims, and equipment/fleet uptime

  This role blends strategic leadership with hands-on operational management to deliver consistent quality, profitable growth, and a standout customer experience in the local market.

• Job Title: Diesel

  Company: Shreveport truck center

  Period: February 1998 - September 2001

  Role Description:

  Job Title: Diesel Technician (Freightliner Dealership)

  Reports to: Service Manager/Shop Foreman

  Location: [City/Store]

  Schedule: Full-time; may include evenings, weekends, on-call/road calls

  Job Summary

  Perform diagnostics, maintenance, and repairs on Freightliner and other Class 4–8 trucks to OEM standards. Utilize factory service information and diagnostic software to deliver safe, accurate, and timely repairs that maximize customer uptime and meet dealership productivity and quality goals.

  Key Responsibilities

  - Diagnose and repair engine, aftertreatment, transmission, driveline, brake, steering/suspension, electrical, HVAC, and chassis systems.

  - Use OEM diagnostic tools/software (e.g., Detroit DiagnosticLink, Cummins INSITE, Allison DOC, Eaton ServiceRanger, Bendix ACom, WABCO Toolbox) to troubleshoot fault codes and verify repairs.

  - Perform preventive maintenance, DOT/commercial inspections (if certified), pre-delivery inspections, and warranty repairs per OEM policy.

  - Service aftertreatment systems (DPF/SCR/DEF): testing, cleaning/exchange, forced regens, sensor and dosing system repairs.

  - R&R and repair transmissions, clutches, PTOs, drive shafts, axles/differentials; set up/adjustments per specifications.

  - Conduct electrical diagnostics using wiring diagrams and a multimeter; repair multiplex/CAN wiring, connectors, modules, and lighting.

  - Complete accurate repair documentation: complaint/cause/correction stories, labor ops, photos, and parts lists in the DMS.

  - Communicate effectively with service advisors, parts, and customers on findings, estimates, and repair status.

  - Maintain a clean, safe bay; follow OSHA/EPA, lockout/tagout, and hazardous materials handling procedures.

  - Protect customer and dealership property; perform quality control checks and test drives (CDL preferred) to validate repairs.

  - Support mobile service/road calls as assigned; adhere to dealership productivity, efficiency, and first-time-fix goals.

  - Participate in ongoing DTNA/OEM/ASE training; stay current on new models, systems, and service information.

  - Use and maintain specialty tools and calibrations; request needed resources to complete repairs properly.

  Key Performance Metrics

  - Productivity/efficiency, first-time fix rate, comebacks, safety record, on-time delivery, and documentation accuracy.