Zachary Patterson

Military Service:

• Rank: Specialist

  Branch/Position: Army

  Period: August 2006 - August 2011

  Occupation: Military Police - 31B

  Security Clearance: Secret Clearance

  Duties Description:

   Patrolled local community to ensure safety and well-being of residents.
  Investigated and responded to reports of disturbances and conducted investigations of alleged criminal
  activities.
  Analyzed crime scenes and assessed validity of evidence submitted for
  criminalinvestigations.
  *Monitored and dispatched appropriate personnel to emergencies utilizing
  varioustypes of software and communications equipment. Included coordinating with
  the Department of Public Works for any electrical outages, water main issues, or
  road closures.
  *Conducted preventative maintenance on radio and dispatch equipment to ensure
  proper working order for use on patrol.
  *Awarded the status of Commandants List Graduate of the Warrior Leadership
  Course by graduating in the top 10% of the class by displaying excellence in
  project management, communication, and resourcefulness.
  *Completed 100+ combat mission as a Team Leader of a Military Police Team
  in Baghdad, Iraq resulting in mission success and safe return home of all team
  members I was responsible for. 

  Training courses:

  • See DD214

Work history:

• Job Title: Manufacturing Associate

  Company: Amgen

  Period: August 2021 - July 2024

  Role Description:

   *Perform and supervise critical processes, complete routine validation
  protocols, and regularly draft and revise documents such as Manufacturing
  Procedures, SOPs, and technical reports relating to manufacturing of biologics
  and biosimilars.
  *Perform basic troubleshooting and assist in the review of documentation for
  assigned functions.
  *Participate in cross-functional teams and represent the Purification group.
  *Proficient with multiple types of Purification chromatography including AEX,
  CEX, etc. Routinely manage neutralization/viral inactivation via pumps and
  buffer totes as well as through automation.
  *Experienced with testing samples for PH levels, Endotoxin, Conductivity, and
  UV Concentration utilizing a variety of equipment.
  *Proficient with Delta V, Batch Record review via MES (PASX), Pi and Pi
  Historian, LIMS, and Excel.
  *Safely setup chromatography skids for processing of different drugs. COP and
  SIP per cGMP. 

  *Fully Cross-trained in Buffer and Media Prep. Proficient with Batching and
  Transfer operations in both departments.
  *Highly experienced in Clean Room procedures to ensure GMP and
  successful completion of manufacturing without ExMat or Bioburden intrusion. 

• Job Title: Establish Service Rep I

  Company: National Grid

  Period: December 2020 - April 2021

  Role Description:

  Responsible for completing detailed transactions, extensive research and
  analysis and problem solving necessaryto facilitate a timely and satisfactory
  response to customer issues and concerns with new connections, and perform
  all work as assigned in accordance with Establish Service.
  Responded to customers and/or their representative's inquiries and
  contacts regarding electric investigations, web inquiries, email, WFMS and
  correspondence relating to new customer connections.
  Investigated and analyzed customer problems and developed appropriate
  solutions. Managed customer requests including but not limited to: processing
  work requests, initiating new service requests, and researching commodity
  availability.
  During storm situations, responsible for processing emergency outage orders. 

• Job Title: Groundman

  Company: Pike Corporation

  Period: May 2019 - December 2019

  Role Description:

  Assist Crew Lead/Journeyman with maintenance and construction of
  underground distribution system. Currently responsible for changing out
  leaking single phase and three phase transformers, running new services, and
  constructing new joint trench subdivisions. Maintaining tools/equipment as well
  as ensuring line truck is stocked with all necessary equipment and materials
  required for each job. 

• Job Title: Distribution Control Center Operator I

  Company: Duke Energy

  Period: September 2018 - April 2019

  Role Description:

   Responsible for the safe, reliable and efficient operation of Duke Energy's
  Electric Distribution System in North and South Carolina. Duties include
  controlling, monitoring and operating the electric system and all its associated
  apparatus via SCADA/EMS. Coordinating and dispatching field crews to trouble and outage calls utilizing OMS.
  Directing switching procedures, Clearances, and Hot Line Tags for Duke Energy crews and contractors .
  Skilled in accurately modeling and reporting outage information designed to
  keep public informed and increase confidence in Duke Energy. 

• Job Title: Distribution System Operator

  Company: National Grid

  Period: March 2018 - July 2018

  Role Description:

   Responsible for the safe, reliable and efficient operation of National Grid's
  Electric Distribution System in Massachusetts and Rhode Island. Duties
  include controling, monitoring and operating the electric system and all its
  associated apparatus. In training to direct switching procedures, Clearances,
  NonReclose Assurances, and Personal Red Tags applications, Customer
  Contract work, Municipal Guarantees, and Field Commissioning. Areas
  of operation include 46kv, 34kv, 23kv, 13kv, 12kv and 4kv distribution
  substations, overhead and underground lines as well as networked systems. 

• Job Title: Mail Handler

  Company: United States Postal Service

  Period: April 2017 - February 2018

  Role Description:

  Assigned to High Value Air Mail as an expediter to ensure 100% accuracy of
  incoming and outgoing registered Air Mail. As a Mail Handler in this position, attention to
  detail is of paramount importance as the value of the items being sent and received on a
  daily basis is well into the hundreds of thousands of dollars.
  *Utilized USPS tracking software to achieve 100% accuracy and on-time
  dispatch of all mail entering and exiting the Air Mail docks at the Providence facility
  *Analyzed high volume dispatch times in order to more efficiently staff the
  position which resulted in less down time and more overall efficiency and productivity
  for the Providence Distribution Center. 

• Job Title: Central Station Manager

  Company: NEXgeneration Central

  Period: January 2013 - September 2014

  Role Description:

  Led the daily operation, staffing, and project management of a 24/7 Central
  Alarm Monitoring Station responsible for 100,000+ commercial and residential
  accounts. Daily analysis of raw data from emergency alarms in order to determine workload
  per operator and identify areas of improvement.
  *Developed emergency response SOP's for all commercial and residential
  alarms to maximize efficiency and minimize notification times.
  *Led semi-annual and annual training for operators to ensure compliance with
  industry standards leading to the nationally recognized Five Diamond Certified
  designation on NEXgeneration Central
  *Executed full range of operations during Winter Storm Nemo ensuring the
  Central Station stayed online and fully staffed. 

• Job Title: Shift Supervisor

  Company: Securitas

  Period: August 2011 - December 2012

  Role Description:

   Promoted from entry level security guard to shift supervisor of FDA regulated
  pharmaceutical facility in less than one month. Responsible for all security
  employees and oversight of multi-site Security Control Center.
  *Ensured 100% pass of 12 FDA regulatory inspections of the facilities security
  procedures and preparedness by promoting vigilance and strict adherence to
  Standard Operating Procedures.
  *Trained new employees on proper response to chemical and biological
  emergencies within the facility.
  *Monitored multiple pharmaceutical plants remotely from Security Control Center 

• Job Title: Military Police

  Company: United States Army

  Period: August 2006 - August 2011

  Role Description:

   Patrolled local community to ensure safety and well-being of residents.
  Investigated and responded to reports of disturbances and conducted investigations of alleged criminal
  activities.
  Analyzed crime scenes and assessed validity of evidence submitted for
  criminal investigations.
  *Monitored and dispatched appropriate personnel to emergencies utilizing
  various types of software and communications equipment. Included coordinating with
  the Department of Public Works for any electrical outages, water main issues, or
  road closures.
  *Conducted preventative maintenance on radio and dispatch equipment to
  ensure proper working order for use on patrol.
  *Awarded the status of Commandants List Graduate of the Warrior Leadership
  Course by graduating in the top 10% of the class by displaying excellence in
  project management, communication, and resourcefulness.
  *Completed 100+ combat mission as a Team Leader of a Military Police Team
  in Baghdad, Iraq resulting in mission success and safe return home of all team
  members I was responsible for. 

• Job Title: Pre-Apprentice

  Company: Community College of Rhode Island

  Period: May 2025 - present

  Role Description:

  In collaboration with the Building Futures and Real Jobs Rhode Island, CCRI is offering a 10-week, 160-hour Apprenticeship Readiness Multi-Craft Core Curriculum (MC3) training. Tuition is free and funded through Real Jobs Rhode Island.

  This bootcamp-style training will rapidly educate and prepare students to enter into a union apprenticeship trade upon graduation. The curriculum includes education on industry awareness, health and safety, construction math, the heritage of the American Worker, diversity, blueprint reading, hand and power tools, OSHA 10, CPR, and financial literacy. This job skills training program will combine classroom and hands-on instruction to ensure students are well prepared to select and apply to become an apprentice within one of our various trade partners. 

Education:

• Community College of Rhode Island

  Associate's Degree

  Period: September 2014 - June 2017

• Roane State Community College

  Other – GED

  Period: September 2002 - June 2006

• Community College of Rhode Island

  Other – Apprenticeship Readiness Multi-Craft Core Curriculum

  Period: May 2025 - present