James Walsh

Military Service:

• Rank: Private 1st Class

  Branch/Position: Army

  Period: September 2013 - March 2017

  Occupation: 91B - Wheeled Vehicle Mechanic

  Duties Description:
  Responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles; Maintain wheeled vehicles, their associated trailers and material handling equipment systems; Inspecting, servicing, maintaining, repairing, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components; Service automotive electrical systems including wiring harness, and starting and charging systems; Perform wheeled vehicle recovery operations.

  Training courses:

  • National Defense Service Medal
  • Army Service Ribbon
  • Overseas Service Ribbon
  • Certificate of Achievement x2

Work history:

• Job Title: Uptime Advocate

  Company: International

  Period: November 2022 - April 2025

  Trainings, Certifications and Licences:

  • 2024 Master Truck Certified
  Role Description:

   ● Assisted the EV field team with daily operations on downed EV units improving asset resolution 

  ● Collected diagnostics results, repair summaries, parts availability information and managed
  escalations to the field team 

  ● Monitored and managed a high volume of communication between the dealer service department, technical
  services, and the customer regarding specific repairs while reducing the downtime to enhance the customer’s experience  

• Job Title: Correctional Officer

  Company: Iowa Medical and Classification Center

  Period: October 2021 - October 2022

  Role Description:

   ● Observed the interactions of incarcerated individuals towards staff, other incarcerated individuals, and visitors to ensure the safety of the institution and general public 

  ● Regularly interacted with incarcerated individuals, utilizing behavioral techniques to assist in the development of problem-solving skills, encouraging better behavior, and providing positive reinforcement when appropriate 

  ● Conducted searches of the incarcerated individuals, government vehicles, individual cells, and the common areas of the prison

  ● Implemented new operating procedures for the day-to-day improvement of the facility  

• Job Title: Diesel Mechanic

  Company: Cedar Rapids Truck Center

  Period: March 2021 - September 2021

  Role Description:

   ● Diagnosed and repaired electrical and mechanical issues on Peterbilt trucks, including advanced aftertreatment, electrical systems, air conditioning and heat, ensuring alignment with service requirements.  

  ● Performed regular inspections and maintenance to ensure safety and regulatory compliance, contributing to operational efficiency.  

  ● Communicated with service department on what was found during diagnostics and repairs needed  

• Job Title: Service Writer

  Company: Rush Truck Center

  Period: August 2020 - March 2021

  Role Description:

   ● Managed customer communications for repairs, estimates, and warranty information, ensuring seamless experience for clients in a busy service environment. 

  ● Provided recommendations on vehicle service needs, leveraging technical expertise to advise on optimal repair solutions.  

• Job Title: Diesel Mechanic

  Company: Rush Truck Center

  Period: March 2018 - August 2020

  Role Description:

   ● Diagnosed and repaired various vehicle systems, including electrical and engine diagnostics, hvac, aftertreatment, and powertrain systems ensuring efficient and reliable operations. 

  ● Conducted regular vehicle inspections to meet safety standards and optimize customer uptime. 

  ● Performed routine maintenance, such as oil changes and replacing filters  

• Job Title: Mobile Forklift Mechanic

  Company: Alta Equipment Co

  Period: March 2017 - March 2018

  Role Description:

   ● Worked with mechanical, electrical, and hydraulic systems on forklift units, ensuring all components met operational and safety standards 

  ● Safely serviced 36v and 48V electric forklift and their chargers to ensure all components met operational and safety standards 

  ● Performed tasks in varying weather conditions, ensuring all equipment met safety standards.  

Education:

• DeVry University

  Associate's Degree – Information Technology and Networking

  Period: October 2022 - June 2024

• Universal Technical Institute

  Other – Diesel Engine Certification

  Period: March 2017 - March 2018