Noah Darrow

Military Service:

• Rank: Sergeant

  Branch/Position: Army National Guard

  Period: July 2020 - present

  Occupation: Allied Trades Specialist (Machinist) - 91E

  Security Clearance: Secret Clearance

  Duties Description:
  Responsible for supervising and performing the fabrication, repair and modification of metallic and nonmetallic parts. They operate lathes, drill presses, grinders and other machine shop equipment; Fabricate, repair, and modify metallic and nonmetallic parts; Utilize such machines as engine lathes, utility grinders, power cutoff saws, hydraulic presses, drill presses, oxyacetylene, electric arc, inert gas welding machines and their associated attachments, accessories and tools.

Work history:

• Job Title: Suicide Prevention Coordinator

  Company: Dystech

  Period: May 2025 - present

  Role Description:
  • Developed and implemented comprehensive suicide prevention programs aimed at reducing incidents and promoting mental health awareness
  • Conducted training sessions and workshops for staff, enhancing their ability to identify and respond to signs of suicidal ideation among peers and clients
  • Coordinated crisis response efforts, ensuring timely and appropriate support for individuals at risk and their families
  • Advocated for policy changes and resource allocation to strengthen the organization's commitment to mental health and suicide prevention

• Job Title: Human Resources Specialist

  Company: New Jersey Army National Guard

  Period: August 2024 - May 2025

  Role Description:
  • Spearheaded HR initiatives by managing personnel records for 50+ staff, improving data retrieval time by 25% through streamlined filing systems.
    Coordinated recruitment processes, screening 20+ applicants monthly, resulting in a 10% increase in qualified hires within 3 months.
  • Enhanced employee engagement by developing retention strategies, reducing voluntary turnover by 15% through surveys and feedback implementation.
  • Introduced Oracle Cloud Systems for HR tasks, cutting administrative processing time by 20% and increasing reporting accuracy.
    Designed creative solutions to staffing challenges, resolving 95% of personnel conflicts within 48 hours through mediation and policy adjustments.
  • Scheduled and onboarded 10 new hires for new hire training and trained new hires on military HR systems.
  • Trained 5 soldiers on types of forms ensuring accurate soldier records reducing errors by 15%

• Job Title: Customer Service Representative

  Company: PECO

  Period: May 2023 - April 2024

  Role Description:
  • Managed 150+ daily inbound calls, exceeding company benchmarks by 50%, and maintained a 95% customer satisfaction rate through empathetic problem-solving.
  • Developed a call scripting system that reduced average handling time by 20%, decreasing overall call volume by 15% within six months.
  • Cataloged service options and supplier rates accurately, resolving 90% of inquiries on first contact using Avaya CRM tools.
  • Trained 5 new hires on CC&B systems and phone etiquette, improving team adaptability and reducing onboarding time by 10%.
  • Processed customer data with 100% accuracy, ensuring compliance with privacy standards and enhancing trust in service delivery.

Education:

• Rowan University

  Master's Degree – Education

  Period: May 2022 - May 2023

• Rowan University

  Bachelor's Degree – Social Studies

  Period: September 2017 - May 2020

• Collingswood High School

  High School – General Education

  Period: September 2013 - June 2015