Trenton Hays

  

Biography:

Military Experience: 6.3 years

Work Experience: 11.9 years

Work Experience:

Seeking employment at an Operating Engineer for IUOE 450. I have completed the application process at this time and will be taking the written assesment March 2026. I was directed to utilize Helmets to Hardhats as a Veteran by the apprenticeship staff in preparation before interviewing. My strengths are i'm good working in a team environment and willing to do what's needed to help secure whatever goals need to be completed. My weakness can be I may not be as fast of a learner as some others but i'm always willing to stick around and learn to become better at whatever job is challenging for me. 

Military Service:

  • Rank: Petty Officer 2nd Class

    Branch/Position: Navy

    Period: February 2013 - June 2019

    Occupation: IT - Information System Technician

    Security Clearance: None

    Duties Description:
    Navy Information System Technicians (IT specialists) are Enlisted Sailors who engage in a broad range of responsibilities, including network administration, database management and computer hardware and software implementation. Their responsibilities include: Operating and maintaining Navy global satellite telecommunications systems, Serving as admin on mainframe computers and local and wide area networks, Implementing micro-computer systems throughout the Fleet, Serving as an important part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries and developing unmatched knowledge of the battlespace during wartime

Work history:

  • Job Title: Production Associate

    Company: MAU Workforce Solutions

    Period: January 2022 - October 2024

    Role Description:

    Performed
    assembly line tasks within production timelines, ensuring quality
    control and efficiency.     

     Led
    process improvement initiatives by ensuring production lines
    operated within assigned TAKT time, optimizing workflow efficiency
    and maintaining consistent output.     

     Implemented
    proactive quality control measures by identifying and reporting over
    2,000 material defects, enhancing product reliability and reducing
    rework.     

     Ensured
    compliance with industry safety standards by actively participating
    in all required training and safety meetings, reinforcing best
    practices and mitigating workplace hazards.     

     Coordinated
    with process leads to streamline defect resolution, minimizing
    production delays and improving overall manufacturing quality.     

     Enhanced
    operational readiness by maintaining up-to-date knowledge of
    production protocols through continuous training, fostering a
    culture of accountability and precision.


      

  • Job Title: NOC Analyst

    Company: Dartpoints

    Period: January 2022 - December 2022

    Role Description:

    Monitored
    network infrastructure, managed colocation equipment, and provided
    technical support for data center operations.     

     Assisted
    with the installation of colocation equipment and structured cabling
    for data center operations.     

     Monitored
    and managed physical servers, providing technical support and
    routine facility equipment readings.     

     Delivered
    customer support via phone, email, and portal requests while
    ensuring timely issue resolution.     

     Maintained
    expertise in DartPoints products, including cloud services, virtual
    OS, backup vaulting, and DR platforms.     

     Coordinated
    infrastructure projects, deployments, and maintenance efforts with
    operations teams.     

  • Job Title: Service Desk Technician

    Company: USGS

    Period: January 2021 - January 2021

    Role Description:

    Resolved
    IT service requests, provided hardware and software support, and
    assisted users with technical troubleshooting.     

     Directed
    the management and escalation of service tickets within service
    level agreements using Avaya software, ensuring timely resolution
    and uninterrupted IT support for over 400 personnel.     

     Implemented
    secure encryption solutions by assisting users with JAMF and
    troubleshooting software and mobile device issues to enhance data
    security and operational efficiency.     

     Developed
    and delivered user training programs on IT equipment and software
    applications, increasing technical proficiency and reducing
    recurring support requests.     

     Resolved
    OS-related technical issues through remote IT support, optimizing
    system performance and ensuring seamless user experiences across
    multiple devices.

    Service
    Desk Technician (Cont’d)     

     Administered
    user accounts through Active Directory, proactively managing access
    control and security configurations to uphold organizational
    cybersecurity protocols.


      

  • Job Title: Desktop Support Specialist

    Company: Turtle Beach

    Period: January 2019 - December 2020

    Role Description:

    Configured
    and maintained computer systems, provided end-user support, and
    managed video conferencing operations.     

     Delivered
    comprehensive technical support for Windows 7/10 and Mac OS X
    environments, ensuring seamless system functionality and minimizing
    downtime across the organization.     

     Maintained
    optimal printer uptime across multiple site locations, proactively
    addressing technical issues to support continuous business
    operations and improve workflow efficiency.     

     Configured
    desktops and laptops to align with critical business objectives,
    diagnosing and resolving asset-related issues to enhance system
    performance and user productivity.     

     Managed
    executive and company-wide video conferences using Microsoft Teams,
    ensuring seamless communication and operational continuity across
    all departments.     

     Optimized
    IT infrastructure by troubleshooting and resolving software and
    hardware issues, strengthening system reliability and user
    experience.


      

  • Job Title: Information Systems Technician/CANES Administrator

    Company: US NAVY

    Period: February 2013 - June 2019

    Trainings, Certifications and Licences:

    • CompTIA Network+ Certification
    • CompTIA Security+ Certification
    • CompTIA A+ Certification
    • Navy and Marine Corps Achievement Medal
    • Naval Education Course 2780: Network Defense Analyst
    • Naval Education Course 2790: Network Administrator
    Role Description:

    Maintained
    and secured IT networks, managed user access, and ensured reliable
    communication systems for military operations.     

     Led
    daily network operations and emergency response protocols, ensuring
    seamless communication and system availability through
    well-documented technical procedures.     

     Delivered
    reliable IP services to 350 personnel by configuring routers and
    managing automated digital networks, optimizing connectivity and
    operational efficiency.     

     Executed
    maintenance and repairs on $4.1M in critical IT infrastructure,
    including servers, switches, and battery systems, achieving 100%
    network reliability and minimizing downtime.     

     Administered
    remote user access and security controls through Active Directory
    and group policy implementation, strengthening system integrity and
    data protection.     

     Enforced
    network security policies and ensured compliance with cybersecurity
    standards, proactively managing risks and safeguarding sensitive
    information through industry best practices.     

Education:

  • Wil Lou Gray Opportunity School

    High School

    Period: November 2010 - February 2011

  • NADC Nashville

    Other – Heavy Equipment Technician Trade Certificate

    Period: November 2024 - December 0005

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