Crystal O'Rourke

  

Biography:

Security Clearance: Top Secret Clearance

Military Experience: 4.1 years

Work Experience: 4.9 years

Military Service:

  • Rank: Senior Airman

    Branch/Position: Air National Guard

    Period: April 2021 - June 2023

    Occupation: 3E052 - Electrical Power Production Journeyman

    Security Clearance: Top Secret Clearance

    Duties Description:

    Installs, removes, operates, maintains, and repairs electrical power generating and control systems, aircraft arresting systems, and associated equipment.

  • Rank: Airman First Class

    Branch/Position: Air Force

    Period: April 2019 - April 2021

    Occupation: 3E032 - Electrical Power Production Apprentice

    Security Clearance: Top Secret Clearance

    Duties Description:

    Installs, removes, operates, maintains, and repairs electrical power generating and control systems, aircraft arresting systems, and associated equipment.

Work history:

  • Job Title: Client Relationship Representative | Fraud Specialist

    Company: Automatic Data Processing | Experis

    Period: October 2022 - June 2023

    Role Description:
    •  Conducted comprehensive weekly analysis of 100+ checks, collaborating with check cashiers to swiftly recover funds and ensure compliance, thereby safeguarding against potential legal issues for ADP and clients.  
    • Handled inbound client calls, providing fraud detection and prevention support, including check verifications, and resolving fraud-related issues by creating and managing service requests. 
    • Collaborated directly with ADP client representatives to ensure exceptional customer satisfaction, utilizing proficient Excel skills for efficient data collection, entry, and seamless fund management through journal entries. 
    • Regularly managed and safeguarded sensitive documentation, such as affidavits, to efficiently resolve fraud-related issues on behalf of clients. 
    • Enhanced team efficiency and client satisfaction by providing proactive support in workload management and optimizing communication channels to ensure timely and accurate financial transactions and customer service. 
    • Utilized various organizational, client-governed databases, and SAP software to conduct extensive research on fraud-related issues or customer inquiries.  

  • Job Title: Electrical Power Production Journeyman

    Company: Air National Guard

    Period: April 2021 - June 2023

    Role Description:
    • Managed and maintained power generation equipment to ensure constant mission readiness, conducting essential maintenance to support air mission objectives and preparedness for state or statewide emergencies. 
    • Utilized computerized databases to track, log, and update maintenance records, technical changes, and equipment status, ensuring real-time accuracy and accessibility of essential information.
    • Participated in annual training focused on electrical power production equipment, enhancing expertise and staying updated on the latest technologies and best practices to ensure optimal performance and reliability of power systems. 
    • Demonstrated proactive readiness and rapid deployment capability in response to directives from upper leadership, ensuring prompt and effective support for mission-critical operations and organizational objectives. 
    • Administered training materials and provided guidance to new members by conducting base tours, answering operational questions, and supporting their integration into Air National Guard processes and safety protocols.  
    • Tracked and accounted for operational logs, instructions, and equipment during shifts, ensuring accurate records and end-of-day reporting compliance.  

  • Job Title: Electrical Power Production Apprentice

    Company: Air Force

    Period: April 2019 - April 2021

    Role Description:
    • Delivered essential power to multiple installations on base, ensuring the continuous operation and protection of high-value assets and equipment. 
    • Conducted weekly, monthly, quarterly, semi-annual, and annual inspections and diagnostic testing of power generators equipment, utilizing load banks to simulate operational loads and ensure generator reliability and performance. 
    • Collaborated with senior technicians to troubleshoot and resolve issues, support preventive maintenance programs, and maintain detailed records of maintenance activities to ensure compliance with military regulations and optimal generator functionality. 
    • Mentored and coached new airmen, fostering a supportive environment that encouraged peer learning and skill development, resulting in one member receiving recognition and early promotion.  
    • Spearheaded morale-boosting initiatives during the resodding of a squadron track, organizing team-building activities and maintaining high spirits among personnel, contributing to a positive work atmosphere and successful completion of the project ahead of schedule. 
    • Demonstrated adaptability in dynamic operational environments, coordinating with DOD personnel, military leadership, and civilian counterparts to support mission-critical objectives and ensure seamless execution of maintenance, inspections, and emergency response activities.  

Education:

  • Park University

    Other – Human Resources Management

    Period: August 2023 - May 2024

  • Park University

    Bachelor's Degree – Business Administration

    Period: June 2020 - May 2023

  • Community College of The Air Force

    Associate's Degree – Mechanical and Electrical Technology

    Period: June 2019 - April 2021

  • Citrus College

    Associate's Degree – Business Administration

    Period: June 2014 - June 2017

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