JERROD LYNCH

Military Service:

• Rank: Specialist

  Branch/Position: Army

  Period: July 2008 - September 2012

  Occupation: Infantryman - 11B

  Security Clearance: None

  Duties Description:
  The infantryman supervises, leads, or serves as a member of an infantry activity that employs individual small arms weapons or heavy anti-armor crew served weapons, either vehicle or dismounted in support of offensive and defensive combat operations.

Work history:

• Job Title: AUTO CLAIMS ADJUSTER

  Company: STATE FARM MUTUAL INSURANCE COMPANY

  Period: July 2024 - present

  Role Description:

  In this role, I handle a high volume of lower-complexity property claims and guide customers through the claims process from start to finish. My responsibilities include taking initial loss reports, gathering and verifying information, documenting claim details, and applying State Farm policies to accurately process and resolve claims. I communicate with policyholders, contractors, and internal teams to explain coverage, answer questions, and ensure customers understand next steps. The position requires strong customer service skills, attention to detail, efficient data entry, and the ability to work in a fast-paced environment. I also follow state-mandated licensing requirements, meet quality metrics, and escalate complex issues to higher-level adjusters when needed. 

• Job Title: APPRAISAL SUPPORT SPECIALIST

  Company: BENCHMARK MORTGAGE

  Period: January 2012 - January 2015

  Role Description:

  Serve as corporate liaison to Branch and Home appraisers to ensure prompt completion and communication for all company appraisals. Monitor and respond to all emails and correspondence for Appraisal Department. Review and request corrections on appraisal received from third party vendors and appraisal management companies (AMC)

• Job Title: SUBMISSIONS COORDINATOR

  Company: BENCHMARK MORTGAGE

  Period: January 2015 - January 2016

  Role Description:

  Working hand in hand with corporate and branch Underwriters, processors & closers. Processing and Auditing branch processor files to ensure compliance with state and Federal law. Responsible for ordering and follow up with all Veterans Affairs home appraisals and certificate of eligibility through the VA web portal and directly with corporate branches and appraisal vendors.

• Job Title: TITLE SPECIALIST

  Company: INSURANCE AUTO AUCTIONS

  Period: January 2022 - November 2023

  Role Description:

  Review and process documentation for insurance and remarketing customers. Process incoming salvage titles from multiple states and set for sale. Keep abreast of title regulations by learning and maintaining knowledge of current title/salvage laws. Provide excellent customer service and support by offering solutions and timely responses to external/internal partners

• Job Title: LEAD TITLE SPECIALIST

  Company: INSURANCE AUTO AUCTIONS

  Period: April 2023 - December 2024

  Role Description:

  Manage ongoing training of a team of 18 employees, monitor productivity ,and assign work according to individual capabilities. Conduct quality assurance reviews of employees title applications and title problems and create written reports to management. Maintaining a level of empathy in order to assist Branches and Sellers with titling process issues to ensure a high level of customer satisfaction. Creating spreadsheets for troubleshooting and managing special projects according to management requests or company needs.

Education:

• NAAMAN FOREST HIGH SCHOOL

  High School

  Period: June 2005 - March 2008

• NORTH CENTRAL TEXAS COLLEGE

  Associate's Degree – COMPUTER SCIENCE

  Period: December 2020 - December 2022